Best Practices for In-Store Mobile Strategy in 2015

Mobile strategy is erroneously reduced to, “What did I sell on the phone?” This limited view ignores the impact of this technology to drive sales at the local and store level. A well-executed mobile strategy can unify channels, wrapped in a convenient package for your biggest brand fans. Brand loyalty and in-store action should not be ignored, especially since these elements impact the purchase decision process so heavily. In the apparel industry, which is often driven by brand and lifestyle appeal, the mobile device plays a pivotal role in sealing that customer connection and long-term brand loyalty. Craft a mobile strategyThere are a surprising number of consumer-facing apparel brands that lack an apparent mobile strategy. Some think having a responsive website checks the “mobile strategy box” but it includes so much more than that. Mobile strategy refers to understanding where your customer is on her journey with your brand and how to best connect with her in that context. Is she loyal or transient? Is she standing in a store or sitting at home on her sofa? Is she social or does she wish to connect on her own terms? The one thing I can guarantee is she's staring at her mobile device. In fact, the average customer is looking at her smartphone's screen for more than about three hours per day (almost as much as television!). Start simple – have a responsive mobile website. If your brand is consumer-facing, you need to allow consumers to gain access to your site on their mobile devices. Does lifestyle matter to your shoppers? Do they identify with your brand's lifestyle promise? Are they loyalists? If you answered "yes," you may wish to look into a mobile application to better provide a personalized experience to your most loyal fans. If not, you may look to partner with applications that are sticky with your demographic and take advantage of mobile ads. Empower the consumerSince the mobile device is always in the consumer's pocket or hand, use this as an opportunity to educate her about your product, no matter which channel she's using to purchase. A great example of this is the scan feature on The North Face’s mobile application, which works to scan any brand tag on its clothing. Whether in a reseller’s store or The North Face’s own direct retail channels, consumers can learn more about any of the company’s products; read reviews, learn about product features; and even watch videos on wear tips. Specialty apparel brands, selling products that have a technology component or need an explanation, can benefit greatly from this mobile strategy, even in stores. Make the stores interactiveMerchandising in a physical retail location is already a challenge, and even more so if a brand doesn’t control the retail environment. However, using new technologies such as beacons can make retail environments interactive and personalized. Brands using displays shipped or embedded with beacons can communicate with fans using the mobile app who receive tailored messages when in proximity of the beacon. An example would be pushing a message that tells customers about a new collaboration and encourages them to learn more about your product design. Beacons don’t have to be just about pushing promotions; they can also activate content and personalized messaging based on purchase history. Focus on the futureIncreasingly, the phone isn’t the only mobile device found with consumers at all times. Wearables such as FitBits, iWatches and interactive jewelry are entering the consumer consciousness. Recognizing that its audience is taking fitness to a new level, Under Armor recently invested in acquiring three popular mobile applications as part of its strategy, pairing its popular apparel with the connected consumer lifestyle. This isn’t to say brands should go out and buy apps or wearable device companies, but they certainly can participate in co-marketing with them - especially those with a complimentary demographic all to their own. As the customer journey takes a digital detour, apparel brands must remember that mobile strategy is essential to connecting with the modern shopper. What better way to celebrate and reward these loyal consumers than providing them with the heightened and personalized experience they all seek? A sound mobile strategy is the icing on the cake that can really catapult your brand into recognition audience is taking fitness to a new level, Under Armor recently invested in acquiring three popular mobile applications as part of its strategy, pairing its popular apparel with the connected consumer lifestyle. This isn’t to say brands should go out and buy apps or wearable device companies, but they certainly can participate in co-marketing with them - especially those with a complimentary demographic all to their own. As the customer journey takes a digital detour, apparel brands must remember that mobile strategy is essential to connecting with the modern shopper. What better way to celebrate and reward these loyal consumers than providing them with the heightened and personalized experience they all seek? A sound mobile strategy is the icing on the cake that can really catapult your brand into recognition securing a long-term position in this exciting future of retail. Maya Mikhailov is co-founder and executive vice president of GPShopper.

New Yahoo Mobile Development Suite Seduces App Makers With Analytics, Search, Ads

Today at Yahoo’s first mobile developer conference, the tech giant unveiled its new Yahoo Mobile Development Suite that combines Yahoo App Publishing for monetization, Search In Apps, and App Marketing with its Flurry Analytics acquisition made last year. This is Yahoo’s “ads in dev’s clothing” strategy to convince app makers to buy and host its ads. Flurry now has 200,000 app developers on its platform who have built 630,000 apps that reach 1.6 billion devices. Yahoo meanwhile now has 575 million monthly mobile visitors to its properties and hit $1.2 billion in mobile revenue in 2014, as it predicted. “Today is about building innovative, game-changing applications,” said CEO Marissa Mayer when she took the stage. Now, rather than just make them itself, Yahoo is providing the tools for developers to build, grow, and earn money on their own apps. Yahoo Growth Mobile Trends Following Mayer, Flurry CEO Simon Khalaf took the stage to give an update on the state of mobile. He says there are three big trends in mobile right now: A massive rise in mobile shopping Messaging apps becoming whole platforms, like WeChat’s taxi integration, Line’s games, and Snapchat’s new Snapcash payment feature that prove people want more services from their favorite apps Phablet phones driving a massive increase in media consumption 2014-Sessions-Growth-vF2 Each piece of the Yahoo Mobile Development Suite is getting its own update as well as being tied together. IMG_8378 Flurry Explorer And Pulse Flurry announced the new Flurry Explorer analytics tool, which an exec said is an “ad-hoc query analysis tool” that lets you “ask complex questions of your data and get the answer in seconds.” The product is free at any scale, which poises it to undercut Mixpanel, and analytics tool favorite around the industry that unfortunately can be quite expensive depending on how many in-app events are being measured. Flurry is also launching Flurry Pulse, which lets developers securely share any of their data with their partners with ease. No additional code needs to be written. For example, mobile app publishers serving ads can send their mobile audience data directly to comScore (a Flurry Pulse launch partner). Previously, developers would have had to integrate another comScore SDK into their apps. This shrinks app size, increases app stability thanks to minimizing code, and removes the need for extra updates. Yahoo plans to add additional partners to Flurry Pulse soon, and is now in developer preview and will roll out over the coming weeks and months. IMG_8380 Monetizing With Ads To give mobile developers a better way to monetize, Yahoo today launched Yahoo App Publishing. Now through the Flurry SDK, developers can integrate Yahoo’s Gemini native ads that fit into different app feeds, whether they’re vertical streams, or horizontal cards. No matter what an app looks like, Yahoo’s Gemini system can morph standard ads to match the app’s design. Last year Yahoo acquired video adtech startup BrightRoll. Now developers can pipe BrightRoll ads into their apps through the Flurry SDK. So if an app features video content, they can easily monetize it without their own sales force through BrightRoll. “Isn’t this great? Grumpy Cat and Big Macs in your app, and you make money from it,” said BrightRoll CEO Tod Sacerdoti. IMG_8389 Yahoo Search In Apps Developers don’t want users bouncing from their apps when they need to run a web search. So today Yahoo launched Yahoo Search In Apps, an integratable search tool for mobile apps. The idea is that not only will users stick around in a developer’s app if they can search from there, but the developer can share in the ad revenue if users click on search ads. Yahoo Search In Apps is now integrated in Yahoo’s main app, Yahoo News Digest, Yahoo Mail and Android launcher Yahoo Aviate. Externally, the Dodol launcher and Solo launcher apps now integrate Yahoo Search In Apps. Yahoo’s Jon Paris gave the example of someone using news app and wanting to learn more about the topic of the article. Yahoo lets them search without exiting the app. IMG_8391 Yahoo Mobile Marketing Yahoo Native AdsYahoo is tying together its three mobile advertising options for developers: Gemini native ads on Yahoo’s properties, video ads on third parties, and Sponsored Post social ads on Tumblr. Now developers can target ads in any of these channels using Yahoo’s identity data with a self-serve tool. That includes what people browse on Yahoo and Tumblr, and what they do across the web thanks to Flurry’s big footprint. The Virtuous Cycle Overall, Yahoo’s platform is a smart play because it dangles free analytics and monetization tools to lure developers towards its advertising products. Investors gave Yahoo a small 1.42 percent bump today as of 3:15 p.m. EST thanks to the launches. This “PlADform Strategy” is what I wrote Facebook and Twitter were aggressively developing last year. Hence, Yahoo’s new platform will put it into more direct competition with Facebook and Twitter, which also offer analytics, advertising and monetization tools. Developers will be looking for which platform has ads that deliver the most valuable users, pays them the most for hosting their ads, and gives them the best understanding on what’s going on in their apps through analytics. Expect Facebook to improve its offerings in these next month at its f8 developer conference. In a press conference after the keynote, Mayer referred to the suite as creating a “virtuous cycle” that helps developers at all stages of their app’s lifespan. “You start with people that build great products, products lead to traffic, traffic leads to revenue, and you can reinvest that.” That’s quite similar to the Build-Grow-Monetize loop Facebook talks about with its platform. Marissa Mayer Press ConferenceWhen I asked how Yahoo will nudge developers along the cycle, Mayer said it happens naturally as once someone builds a product, they want to make it better, grow it, and earn money from it. It’s the last two phases where Yahoo makes money, so getting devs there is critical. Khalaf noted that “Our largest competitor was Sand Hill Road. They were giving money to developers and not asking them to monetize.” Venture capitalists just wanted growth now and revenue later, but Khalaf says that’s changed now, led by mobile games and big platforms like Facebook making big bucks on the small screen. Monetization is being baked into the app experience, so developers are thinking about it earlier. Yahoo’s SVP Of Mobile Adam Cahan tells me that with that focus from the start, developers are realizing “a sales organization is an expensive beast.” They’d rather outsource it to platforms like Yahoo. Also, Cahan says “the ads suck less” thanks to new native formats and targeting, so devs are less weary to build them in. And Flurry Chief Product Officer Prashant Fuloria the parts of the cycle have synergies. Flurry analytics can teach developers who their users are so they can sell demographics to Yahoo’s advertisers, and onboard more like them through Yahoo App Marketing. Screen Shot 2015-02-19 at 11.07.21 AM Mayer also responded to my question about where there are future opportunities for the Yahoo Mobile Development Suite, saying “What we see the most demand for is around identifying users across platforms. Some of the cookie matching we’re working with comScore on.” She’s referring to being able to target users with ads on smartphones or tablets or web based on what they do on these other devices. Google and Facebook have taken the spotlight in ad targeting, but Mayer seems intent on closing the gap the best Yahoo can. It might not have the top search engine or social network where people volunteer personal data, but Yahoo does understand people’s interests by triangulating which of its products they use. A few years ago, it was almost inconceivable to think about Yahoo getting mobile right for itself, let alone helping anyone else. But the company saw where the industry was going, and spun the wheel to course-correct. Mayer capped her portion of the conference by saying “Yahoo mobile went from being a hobby with just 50 people working on it to being a quarter of our business last year.”